Citizen Centric Service - Western Australia
Articles and resources about citizen or customer centric service, and customer relationship management relating to online service delivery by government in the state of Western Australia, Australia.
- Website Governance Framework - Background, Goals and Outcomes
- Western Australia, Department of Premier and Cabinet, Office of e-Government, 2008. "Background - At the request of the Office of the Premier, the Office of e-Government (OeG) undertook a Review of Western Australian Government (WA) Websites (the Review) in 2005. The key objectives of this review were to gain a comprehensive understanding of what websites existed across the WA Government, and to assist the Government in improving the delivery and management of information services through its websites by moving to a more customer-centric web environment..."
- Electronic Service Delivery Strategy (Western Australia)
- Western Australia, Department of Premier and Cabinet, March 2007. "The purpose of Citizen Centric Government: Electronic Service Delivery Strategy for the Western Australian Public Sector is to ensure that agencies have the capability to meet the changing service delivery expectations of citizens and business into the future. Building on the service delivery goals expressed in the e-Government Strategy for the Western Australian Public Sector, the Citizen Centric Government: Electronic Service Delivery Strategy for the Western Australian Public Sector sets a clear vision for how electronic services will have transformed the service delivery capability of the Western Australian Government within ten years..."
This category last updated: 20 August 2009