(This document requires the use of Adobe Acrobat Reader). Government of South Australia, Office of the Chief Information Officer, 2007. "The core theme of Ask Just Once is that, notwithstanding our successes to date, we can improve service delivery - especially for those Customers most in need of support. Much of Ask Just Once focuses on the imperative to improve effi ciency, for example by shifting our customers to the lowest cost service delivery channels wherever possible. Helping our customers to use on-line, self-service and lower cost service delivery modes wherever practical will allow us to redirect the energy of front-line staff to where they can add the most value. In other words, those Customers who can help themselves should do so, while those Customers who need personal, face to face help should get it. The skills and experience of front-line delivery staff will be much better utilised, and their jobs more enjoyable, if they can focus on helping the disadvantaged, and those in need of specialist support..."

(This document requires the use of Adobe Acrobat Reader). Government of South Australia, Office of the Chief Information Officer, 2007. "This Strategy focuses the Government's energy on the use of technology to transform the delivery of Government services so that citizens and business only have to Ask Just Once to get what they need from their Government..."