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Citizen Centric Service - New South Wales
Articles and resources about citizen or customer centric service, and customer relationship management relating to online service delivery by government in the state of New South Wales, Australia.
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- NSW Government ICT Strategy 2012
- NSW Department of Finance and Services, May 4, 2012. "Information and communications technology is an everyday tool for almost all our daily transactions and information needs. It allows for innovative approaches to government service delivery and community and industry engagement. The NSW Government ICT Strategy 2012 sets out the first steps to support the public sector to drive better service delivery, greater transparency and better value from investment in ICT... The NSW Government is putting the citizens at the centre of decision making and transforming the way we provide services. Information and communications technology (ICT) provides the way to better deliver services to residents while at the same time enabling government to be more flexible and efficient in the conduct of its business. We are committed to making it easier for NSW citizens to interact with government, to harnessing the opportunities provided by ICT to improve government operations, and to developing the ICT industry in NSW..."
Added: 7 May 2012;
Page views: 398
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- NSW oppn to open one-stop shop for public
- by AAP. Sydney Morning Herald, November 12, 2010. "A NSW coalition government will create a Customer Service Commission, overhaul government online and mobile phone information and set up a 24-hour one-stop-shop to improve state interactions with the public..."
Added: 15 November 2010;
Page views: 519
Rating: 0
Votes: 0
- Premier launches one-stop-shop Connecting NSW
- New South Wales Government Media Release, August 2008. "Premier Morris Iemma has launched a major initiative which will revolutionise the way people can access NSW Government information and services... Connecting NSW is one-stop-shop providing information on all NSW Government services through: a single phone number - 133 NSW (133 679) - which connects to the new NSW Government Contact Centre, the central point for accessing State Government services; and an improved NSW Government website - nsw.gov.au - which is more user-friendly and features new functions, including a baby name service for NSW parents..."
Added: 25 August 2008;
Page views: 1,593
Rating: 0
Votes: 0
- Life Events - New South Wales
- Government of New South Wales. "This section has been designed to group information and services by significant events in a person's life..." Sections include: Jobs and Career, Relationships, Having a baby, Buying property, Moving house, Retiring, Caring for others, Victim support, Death and bereavement.
Added: 18 February 2008;
Page views: 1,665
Rating: 0
Votes: 0
This category last updated: 20 August 2009
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