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(This document requires the use of Adobe Acrobat Reader). Department of Information Technology, Ministry of Communications & Information Technology, Government of India, August, 2011. "... The Framework has been developed for all e-Governance projects currently under National e-Governance Plan, whether being implemented at Central or State level. In addition, it will be applicable to all new e-Governance Projects being developed by any Department or Line Ministry of Central Government. All other government agencies including Public Sector Undertakings may also find it useful while conceptualising their own projects. It is expected that the utility of this framework will transcend NeGP and will be used for all projects that use ICT-enabled service delivery model..."
Further information on Framework for Citizen Engagement in e-Governance - in pdf format (1168kb)
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