eGovernment Resource Centre - Victoria, Australia

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The Forum is the place for members to post their opinions and exchange ideas.

What's New Newsletter Satisfaction Survey Results 2011

During May 2011 we surveyed recipients of the What's New Newsletter. The response rate was 8%. The results are below:

Summary of Results

1. How satisfied are you with the content of the eGov Resource Centre Newsletter?

  • Very Satisfied 46.9%
  • Somewhat Satisfied 31%
  • Satisfied 19.3%
  • Somewhat Dissatisfied 2.1%
  • Very Dissatisfied .07%

2. How long have you subscribed to the eGovernment Resource Centre What's New Newsletter?

  • More than 5 years 12.4%
  • Between 2 and 5 years 34.5%
  • Between 1 and 2 years 23.4%
  • Less than 1 year 21.4%
  • Only just subscribed 8.4%

3. This is a weekly newsletter. How often would you like to receive it?

  • Stay the same - keep it weekly 80.7%
  • Fortnightly 13.1%
  • Monthly 6.2%

7. Are you a government employee?

  • Yes 81.4%
  • No 18.6%

8. If you are a government employee are you from:

  • Victoria 59.3%
  • Elsewhere in Australia 34.7%
  • A country other than Australia 5.9%

9. Do you use the eGov RSS news feeds?

  • Yes 7.6%
  • No 92.4%

11. Do you follow the eGovernment Resource Centre on Twitter?

  • Yes 16%
  • No 84%

Some favourable comments included:

  • This is a fantastic service - you are saving aust gov agencies & depts thousands and thousands of hours in individual monitoring
  • This is a valuable resource, showcasing best practice here and overseas. I recommend this e-newsletter to everyone I come into contact with in the gov2.0 space. Thank you and keep up the great work!
  • The newsletter is a fantastic resource, for both govt (as I used to be) and non-govt (as I am now) professionals - thanks for making it freely available to all.
  • It's better than any other e-newsletter I receive
  • Keep up the good work, I really welcome case studies of successful Vic gov use of of social media.
  • Commenting on articles on the egov site could be a good way to stimulate discussion within the Victorian egov community.

Some not so favourable included:

  • I find the newsletter very busy and feel a bit of information overload when I first look at it. Could the design be simplified and direct me to what I 'should read'? Like Week's highlights?
  • Formatting does not work with Lotus Notes - It looks like a dog's breakfast!
  • Reduce the number of clicks to get to the articles.
  • There is a huge amount of information in each email - probably a sign of the growing interest in this area. What can be done to streamline it remains to be seen - perhaps do not repeat article headlines but send people to an archive section.
  • I'd put the time into reading it if it wasn't so frequent and didn't appear so overwhelming!

What Next?

There was a suggestion to change the order of items.. topics first, then Vic/Aust, then countries last. We did this with the newsletter on 19 May - hope this makes a difference?

Another suggestion provided was for commenting on articles to stimulate discussion - this feature is currently available. To use this feature you must be logged in as a member - and then select the Review and rate this article option beneath each article or Review and rate this link beneath each link. Registration is quick and only requires a user name password and email address.

Please keep providing your feedback so we can continue to improve this service for you.

The eServices Team
Information Victoria
Department of Business and Innovation
Email: administration@egov.vic.gov.au

Added: 23 May 2011 Page views: 1,325 Rating: 0 Votes: 0
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Last updated: 26 May 2011